Exception emails are emails sent to the exception’s owner and contain information of your test’s exceptions.
To enable exception emails you need to check one or more of the statuses:
- New – Sends email to owner when new exceptions are found.
- Open – Sends email to owner when test contains any open open exception.
- Closed – Sends email to owner when exceptions are closed/fixed.
What information does the email contain?
You can choose what exceptions are included in exception email. You can choose to include: new exceptions, all open exceptions, exceptions that were closed in that execution.
You can choose between email templates that are defined under General > Email Templates. By default, the template contains the test’s description and action as well as a list of all exceptions configured to be included in the email.
You also have an option where each exception in the exception email comes with a link to itself in the Portal, allowing for easy access to more details of particular exception.
Who gets the exception emails?
Recipient of an exception email is by default the query owner of the test that produces the exception. You can however change that with user mapping, where you select the mapping type and the column that should be mapped. If the value in the mapped column matches an exMon user, that user will be the recipient of that exception, but if the value does not match an exMon user, the recipient will be the default, the test’s query owner.
You can also add a CC to your exception email by two means, by simply writing the email address(es) that should receive a CC exception email. All exceptions made by the test will CC those email addresses. You can also add a CC mapping, similar to user mapping, where you select the mapping type and the column that should be mapped. If the value of the mapped column matches and exMon user, that user will be the CC of that exception. If there is no match for the column’s value, the CC is skipped.